Fotografiska Berlin – the contemporary museum of photography, art, and culture – opened in September of 2023 with a mission to inspire new perspectives and spark conversations through photography and contemporary art. More than a museum, it’s a vibrant cultural space in the heart of the city, where art, creativity, hospitality, and community come together. 

As part of the global Fotografiska family — with locations in Stockholm, Shanghai, Tallinn, and soon Oslo - we provide a vibrant platform for creative expression and critical dialogue, making culture accessible and cultivating community in everything we do. 

Join our dynamic team, and shape with us a forward-thinking museum experience that captures and expands Berlin's unique energy. 

The Role

The Front of House Operations Coordinator plays a key role in ensuring smooth daily operations across Front of House, operations, handling logistics and shared spaces at Fotografiska Berlin. This position combines operational coordination, facility oversight acting as a central point between internal teams and service providers.

The role requires strong organisational skills, hands-on operational support, and a proactive mindset to maintain high standards across visitor-facing and back-of-house environments.

Key Responsibilities

Front of House & Public Space Operations

• Conduct regular FOH touch-ups to ensure presentation, cleanliness, and readiness throughout operating hours

• Perform exhibition hall touch-ups to maintain visual and spatial standards

• Oversee toilet touch-ups in coordination with our Housekeeping Supervisor

• Support overall guest experience through continuous space monitoring and issue resolution

Receiving & Logistics

• Manage package receiving

• Track, document, and report received packages

• Support the drafting and maintenance of Standard Operating Procedures (SOPs) related to receiving and logistics

• Coordinate logistics with GEX and Retail, including:

  • Restocking

  • Ordering

  • Inventory checks

Access Control & Compliance

• Act as Work Permit Controller

• Ensure daily sign-ins and sign-outs are completed correctly

• Manage access-related SOPs, including:

  • Badges

  • Keys

  • Visitor and contractor access documentation

Locker Management

• Serve as Locker Key Holder, responsible for:

  • Daily locker checks

  • Resetting and troubleshooting locker issues

  • Reporting malfunctions or misuse

• Support the development and upkeep of locker-related SOPs

Security & Cleaning Coordination

• Act as Security Team Lead, including:

  • Scheduling and shift planning

  • Recruitment support

  • Day-to-day coordination

• Oversee cleaning reporting, ensuring standards are met and issues are escalated appropriately

 Visual Merchandising & Retail Support

• Support VM interior construction projects in collaboration

• Provide Retail Operations assistance, including:

  • Event set-up and dismantling

Operational support during peak times or special events

Skills & Experience

• Experience in operations, facilities management, hospitality, or cultural institutions preferred

• Strong organisational and coordination skills

• Ability to manage multiple operational areas simultaneously

• Comfortable working with SOPs and process documentation

• Leadership experience or readiness to take on team coordination responsibilities

• Hands-on, solution-oriented mindset

• Strong communication skills in a cross-functional environment

• Languages: Fluent in German (C1), English an advantage

At Fotografiska Berlin, we offer more than a job. You’ll be part of a creative, international cultural institution with a collaborative team, inspiring work environment, and opportunities to grow while contributing to art, culture, and community.

What we offer

• Financial support for your everyday life, including mobility and food subsidies

• A strong foundation for the future with a company pension scheme (bAV) and a 20% employer contribution

• Additional health coverage through our company health insurance (bKV) with Barmenia "Well You 600" wellbeing benefit, supporting your physical and mental health

• WellPass membership with access to fitness, wellness, and health offers

• Exclusive access to the Corporate Benefits program

• Generous staff discounts at our Fotografiska Retail Shop, Café and Bar, and across BHG’s hospitality venues, including Restaurant & Bar Veronika, Bar Clara, Clärchens Ballhaus, Kleiner August Wine Bar, and Ember Open Fire Cooking

• 30 days of paid vacation for full-time positions, so you can truly recharge